Terms and conditions

These terms explain how you can use our website and how we handle enquiries and orders for our wooden doors, jali doors, windows, door chaukhats, window frames and related products. They tell you what to expect when you browse our website, send an enquiry or place an order with us. Please take a few minutes to read them.

When we say “NordWood”, “we”, “us” or “our”, we mean Nordwood Private Limited, 500/143, Kutubpur, Daliganj, Lucknow, Uttar Pradesh, India.

If anything here is not clear, talk to us.

You are welcome to look at our products, browse designs and send us enquiries. The information you give us must be correct.

You must not use the website for:

• anything unlawful;
• fake or fraudulent enquiries;
• getting into any part of the website or its systems without permission;
• anything that disturbs how the website works.

Anyone placing an order must be legally able to make a binding contract, or must have the authority to act for the business that is buying.

Our website and catalogue show designs, wood options and specifications to help you choose. We will confirm whether an item is available and suitable for your particular order.

Some pictures are design visuals or references. They may show finishes, hardware, glass, mesh or building settings that are not part of the price shown.

Your agreed order specification sets out the product, wood, sizes, design, finish and included parts. Sample pictures do not replace that specification, and they are no excuse for a misleading product description.

Wood is natural, so its grain, colour, texture and markings can differ between a sample and the product you receive. Wood also reacts to changes in temperature and humidity.

Reasonable natural variation that matches the agreed wood grade and specification is not, by itself, a defect. But natural variation is no excuse for:

• supplying the wrong wood;
• poor workmanship;
• unsuitable material;
• a product that does not meet the agreed specification.

If you have specific needs about the wood’s type, origin, grade, seasoning or look, or about where it will be used (for example, how much sun, rain or damp it will face), make sure they are written into your order before it is confirmed.

“Starting from” prices on our website or in our catalogue are only a guide to where prices start. Your final price depends on the wood, sizes, quantity, design, thickness, finish and other specifications you choose.

Unless we clearly say otherwise:

• Chaukhat prices given per running foot are for the stated wood section and the billable length, not for a complete frame.
• Prices per square foot cover only the product and parts named in your quotation.
• Glass, mesh, hardware, polishing, transport and installation (fitting) are included only when they are clearly listed.

Before you confirm the order, your quotation will show any extra charges and the total amount you have to pay.

Each quotation is valid for the period written on it. Once you accept an order price, we will not change it without your agreement, unless the law requires a change.

Sending an enquiry, sharing measurements or asking for a quotation does not, by itself, confirm an order.

Your order is confirmed only when all of these have happened:

1. you have approved the quotation and specification;
2. we have received any advance payment agreed with you;
3. we have given you our acceptance of the order in writing.

We may send this written acceptance by an authorised NordWood email or WhatsApp message.

Any terms agreed specially for your order before it is confirmed are part of the contract. Where they clearly cover the same point as these general terms, the order-specific terms come first, subject to the law.

Before production starts, your order should confirm the details that apply to it: sizes, measurement units, wood, frame sections, which way it opens, design, finish and any accessories needed.

Who is responsible for the measurements:

• If you give us the measurements, or someone you appointed yourself gives them (for example your own mistri, thekedar or architect), you are responsible for their accuracy.
• If NordWood takes the measurements, we remain responsible for that work.

Please check drawings and specifications carefully before you approve them. Your approval does not free us from responsibility for our own mistakes.

If you ask for changes after approval, the price or delivery time may change. We will explain any change and get your agreement before we make it.

Your quotation or order confirmation will show:

• the advance payment;
• the payment stages;
• the payment methods we accept;
• the date your balance is due.

Pay only to NordWood payment details that we have officially confirmed, and keep your receipt or transaction reference.

If an agreed payment is overdue, we may pause the work or dispatch for that order. Before doing this, we will tell you and give you a reasonable chance to sort it out. We will also tell you about any change to the schedule because of this.

For each order we will agree with you: whether delivery is available, delivery charges, the estimated timing, how unloading will be done, and who is responsible for installation.

Installation (fitting), civil work, removing old fittings, polishing and related work are included only when they are written down for your order.

You must give us correct delivery details and reasonable access to the site. If extra visits or handling are needed because the site could not be reached or was not ready, reasonable extra charges may apply. We must tell you about such charges and agree them with you in advance.

We will tell you quickly about any major delay. An estimated delivery time does not reduce any rights you have under a delivery commitment we agreed with you.

Please check your products when they arrive. Tell us quickly about visible damage, missing items or anything that looks different from your order. Photos and your order details help us understand the problem.

Where reasonably possible, please do not install or alter an affected item until we have discussed the problem with you.

For details on returns, replacements and refunds, see our return policy.

If we offer an extra warranty on the product or workmanship, we will explain before you buy how long it lasts, what it covers and what it does not cover. These details will be written in your order documents.

Please follow the care and installation instructions given with your product. Damage caused by any of these may not be covered by an extra commercial warranty:

• wrong storage;
• exposure to water;
• misuse;
• alterations made without permission;
• wrong installation by an independent third party (someone not arranged by NordWood).

These exclusions apply only to the extent that the action actually caused the damage. They do not remove our responsibility for defects that are NordWood’s fault, and they do not affect your rights under the law.

The text, branding, photos and designs on our website belong to NordWood or are used with permission. You may view them and share product links for your personal reference. To copy them for commercial use, you need permission from whoever owns the rights.

If you send us drawings or designs to make, you must have permission to use them for that purpose.

Our privacy policy explains how we handle your personal information. Sending us an enquiry does not, by itself, give us permission to send you unrelated marketing.

NordWood remains responsible for supplying products and services as per your accepted order and the law.

If something beyond our reasonable control affects our ability to complete your order, we will tell you and take reasonable steps to limit the disruption. If needed, we will discuss a suitable revised arrangement or cancellation with you, subject to your legal rights.

Nothing in these terms removes any liability that the law does not allow us to remove, or limits the remedies you have under consumer protection law.

These terms are governed by the laws of India.

Disputes may be taken to any court or consumer commission that has jurisdiction under the law. These terms do not ask you to give up any consumer forum that is legally open to you.

We may update these terms for future website use and future orders. An update will not change an order that is already confirmed unless you agree or the law requires it.

If any part of these terms is found to be unenforceable, the rest will still apply as far as the law allows.

For product enquiries, help with an order or a complaint, contact us:

• Visit or write to us: Nordwood Private Limited, 500/143, Kutubpur, Daliganj, Lucknow, Uttar Pradesh, India
• Phone / WhatsApp: +91 92358 06346 · Message us on WhatsApp
• Email: support@nordwood.in

Please include your name, contact details, your order reference (if you have one) and a description of the problem.

Where the Consumer Protection (E-Commerce) Rules apply, we will acknowledge your complaint within 48 hours and resolve it within one month of receiving it.