Shipping and delivery

This policy covers ready-made and made-to-size (custom) wooden doors, jali doors, windows, chaukhats, frames and other products bought from NordWood.

Please read it together with our Terms and conditions and our Return policy (returns, replacements, refunds and cancellations).

To check whether we deliver to your area, share your delivery PIN code and area with us on WhatsApp or by phone at +91 92358 06346, and we will confirm.

Whether we can deliver depends on the location, the product and safe access to the delivery address. We will confirm that we can deliver, and any special access needs, before your order is accepted.

If we cannot deliver to your PIN code, contact us to discuss whether another arrangement, or collecting the order yourself, is possible.

Delivery charges are quoted separately for each order.

The quote takes into account the delivery location, the size of the products, the quantity, and any special handling we have agreed.

We will tell you the delivery charges and any taxes that apply before the order is confirmed. If you ask for any extra service later, we will quote it and agree it with you before we provide it.

Delivery charges are separate from installation (fitting) charges. Free installation on a selected product does not automatically mean free delivery.

Estimated delivery time is different for different products. Please check the product description before ordering.

Ready-made and made-to-size products may take different times. Custom sizes, choice of wood, design, finish and the quantity ordered can all affect the schedule.

The product description or order confirmation will give the estimated delivery period, the point from which it is counted, and any conditions that affect it. Where the delivery charge is quoted separately, we will also confirm the estimated delivery time.

Dispatch means the products have left NordWood for transport. Delivery means they have reached the agreed delivery location.

If there is a major delay, we will contact you, explain why and give a new estimate. A delivery estimate does not take away any right to cancel, get a refund or any other right you have under the law.

At least 50% of the confirmed order amount must reach us before NordWood dispatches the products.

This means the total you have paid against the order must add up to at least 50%. If you have already paid that much, you do not have to pay another 50%.

The remaining balance and its due date will be written in your quotation or order confirmation.

We may hold dispatch until the required payment is received. If this affects the delivery schedule, we will tell you.

NordWood delivers in its own vehicle.

Deliveries are scheduled every day between 9:00 am and 7:00 pm (Indian Standard Time), depending on the agreed schedule and delivery availability.

We will plan the delivery with you in advance. A delivery time window does not promise an exact arrival time, unless we clearly agree to one.

We do not set out for delivery until you, or the person you have authorised, have confirmed that you will be available.

Please give us the correct address, PIN code, contact number and any directions needed to reach the place.

NordWood does the unloading, and delivery includes carrying the products to upper floors at the agreed delivery address.

Before we schedule delivery, please tell us:

• which floor the products are needed on;
• whether there is a lift, and its size;
• any staircases, narrow passages or tight or restricted entrances;
• vehicle access, parking restrictions and building permissions;
• anything else that could affect moving the products safely.

Please keep the agreed route clear and arrange any building permissions needed.

If a product cannot pass safely through the route available, or needs special lifting arrangements, we will discuss a suitable solution with you before going ahead. Any extra arrangements and charges must be agreed in advance.

When NordWood arranges the transport, unloading and moving of the products to the agreed handover point, we remain responsible for any damage caused by that work.

Installation is free on selected products only.

Whether a product gets free installation will be stated in the product description or confirmed in writing with your order.

For other products, whether we can install them and any charges will be agreed separately.

We will explain what the installation covers, and any site preparation needed, before you buy. Free installation on one selected product does not automatically apply to every item in the order.

Delivery and installation may happen at different times, depending on the product and what has been agreed.

You can collect your order yourself if you arrange it with us in advance.

Please contact NordWood to:

• confirm that the products are ready;
• fix a collection date and time;
• confirm where to collect from;
• check what payment is required;
• make sure your vehicle and loading and handling arrangements are suitable.

You, or the person you authorise, should check the products at the time of collection.

If you arrange your own onward transport, whoever is responsible for that transport or handling is responsible for any damage it causes. This does not remove NordWood’s responsibility for defects that already existed, for supplying the wrong product, or for damage caused by NordWood.

Contact us as early as possible if your delivery address, your availability or the arrangements at your site change.

If you will not be available after confirming delivery, tell us immediately so we can avoid a wasted trip.

If delivery cannot be completed because nobody is available to receive it, access is blocked, or the agreed site arrangements are not ready, we will contact you to arrange the next step.

Any reasonable redelivery or extra handling charge must be told to you and agreed before it arises. We will not charge you to put right a failed delivery caused by NordWood.

You, or the person you authorise, must check the products at delivery. You will get a reasonable chance to check the quantity, the visible condition, and whether they match the confirmed order.

Wherever reasonably possible, point out any visible damage, missing items or obvious mismatch to the delivery team straight away, have it written on the delivery acknowledgement (receipt), and report it to NordWood before you accept the products.

Once products that match the agreed order have been delivered and accepted, NordWood does not offer returns, exchanges or refunds just because you have changed your mind.

Accepting delivery does not take away your claims for hidden defects, the wrong product being supplied, poor workmanship, any warranty that applies, or any remedy the law gives you. Problems that could not reasonably be spotted during the delivery check should be reported to us promptly after you find them.

If NordWood delivers the wrong product, we will arrange to collect it and deliver the correct product at no extra cost to you.

We will check the mismatch against the confirmed order and tell you the replacement arrangements. If the correct product has to be made, we will give you a reasonable timeline for the replacement.

If a product arrives damaged, tell our delivery team and contact NordWood promptly. We will look into the problem and give the right remedy under our Return policy and the law.

Please do not install or alter a product once you have noticed an obvious mismatch or defect. An unboxing video is not required.

A replacement arrangement does not limit any legal right you have to a refund.

For delivery availability, delivery quotes, scheduling, collection or any delivery concern, contact:

• Address: NordWood, 500/143, Kutubpur, Daliganj, Lucknow, Uttar Pradesh, India
• Phone / WhatsApp: +91 92358 06346 (message us on WhatsApp)
• Email: support@nordwood.in

Please include your order reference and delivery details when you contact us.